Out of Warranty
The MacExperience is your Indianapolis authorized Apple Specialist for warranty work and Apple repair service. We perform Apple warranty repairs and out of warranty repairs on all Apple computers and Apple displays.
We repair Apple products, and our Apple Certified professionals are available at all of our locations. Great service and close locations to serve your Apple needs. We are here to help you.
Services include:
- Warranty repair
- Out of warranty repair
- Diagnostics
- Data backup & recovery
- Memory upgrades, and more.
Review the simple steps below to avoid any delays in the repair process:
Before You Come In for Repair
Make notes about the problem(s) you are having. When a problem occurs write a note with what you were doing on the computer, and exactly what happened (error messages, odd sounds, shut-down, etc.)
Backup your computer. If you are unable to backup your computer, MacExperience can usually do so for an additional charge. Many failures and repairs don’t affect the hard drive or your data, but without a backup you will not be able to access your data until the repair is completed.
(Optional) If your computer’s password is confidential, change it. We will need to know your administrative password for many repairs, so you may want to temporarily change it. See this Apple knowledge base article for step-by-step instructions on resetting your account password.
Coming Into MacExperience for Repair
- Stop by MacExperience anytime during normal business hours, no appointment required.
- If you have a portable computer, an Apple display, or a Mac mini, please bring the power adapter. If you have a Power Mac, Mac Pro, or an iMac, we don’t need any cables at all.
- Don’t bring your keyboard and mouse. Unless the problem you are experiencing is related to the mouse or keyboard, you don’t need to bring those with you.
- Please note that many repairs require a deposit.
- Ask us about upgrades. If you have been thinking about adding more memory (RAM) or a larger hard drive to your computer, we can often complete upgrades without adding time to the repair.
After Your Repair at MacExperience
Your technician will call you as soon as the repair is completed. Your receipt shows the phone number you gave us to call when the repair is completed.
Don’t forget to bring your receipt! Your receipt is required to pick-up your completed repair. A photo ID maybe required if you forget your receipt.
Verify your issue was resolved.
Continue or start backing up your data. A repair is a good reminder that computers can and do sometimes fail. Take this opportunity to start backing up your data.
See our FAQ for more information.
