IT Support
Services & Products
Whether you need a new Mac or an entire network designed from scratch, a single piece of video surveillance equipment, or a feature rich security system, we are able to provide pre-sales consultancy ranging from telephone advice on the latest technology to full site surveys and detailed proposals. Whatever system you are looking to install, MacExperience can help you select the right solution to meet your business requirement.
Prepaid Service Contracts help reduce your total IT expense. We have service contracts that reduce the hourly rate the more hours you purchase. Perfect for companies without a Mac support team or for a company training sessions.
We come to you. We fix your problem at your place of business or your home.
Prepaid Service Contracts help reduce your total IT expense. We have service contracts that reduce the hourly rate the more hours you purchase.
Perfect for companies without a Mac support team or for a company training sessions. Please contact us for specific questions.
Please fill out our contact form at the bottom of this page.
All Outside Service Business
- 1 hr min. for residential customers
- 2 hr min. for business contract customers
- 1.5X standard rate for emergency visits (same day scheduling)
- 2.0X standard rates for after hour visits (scheduled or emergency)
Non Contract
- $135/hr – Client OS / hardware rates
- $180/hr – Server OS / hardware rates
On-Demand IT (PPSC)
- Pre-paid block of hours to be used on-demand
- Payment method: Pre-Paid Service Contract (PPSC)
- Plan requirements
- NEW: Requires signed contract
- NEW: Contract term is one year
- Full pre-payment to begin contract
- No changes to plan from 2009 (except signed contract with term)
- Hours expire at contract term
- No refund or early termination
- Plan rates
Price
Hourly Rate – Hours
Call For Rates – 100 hrs
Call For Rates – 50 hrs
Call For Rates – 25 hrs
Scheduled IT (MOSC)
- Scheduled hours billed monthly at same discounted rates
- Payment method: Monthly Service Contract (MOSC)
- Plan requirements
- Requires signed annual renewable contract
- Requires routine scheduled visits (2 hr min.)
- Requires guarantee of minimum scheduled hours per month
- Monthly bill includes
- Advance payment for next month’s plan hours
- Usage hours over plan billed at plan rates
- $10 / mo processing fee (sign up for EFT to avoid fee)
- Plan hours do not carry over from month to month
- Early termination: annual contract can be bought out at remaining monthly plan rates with immediate cancelation of services and a final processing fee (if non-EFT)
Plan rates
Hourly Rate – Guaranteed Minimum Scheduled Hours per Month
Call For Rates – 8 hrs
Call For Rates – 4 hrs
Call For Rates – 2 hrs
Contract Comparison
- Two plans to meet two different needs
- Customer picks the plan that best suits them
- No conversion between plans
- Both plans require signed annual renewable contract
- Same rate tiers between plans
- PPSC offers per visit billing (against contract), MOSC offers monthly billing
- Hours on either plan can be used for deployment, maintenance, support, repair, training, and repair
- Bench repair with priority scheduling billed at plan rates
**Trip charges may apply. Business rates may be higher depending on IT Services required. Rates are Effective starting 01-01-2010.
